What you'll do:
- Detecting, monitoring, and resolving technical issues.
- Raising issues and coordinating support from third parties or other IT teams when necessary
- Delivering outstanding customer service to all end users, traders, and senior leadership
- Working effectively in a cooperative and collaborative global team environment
- Escalating, coordinating, and managing incident response for critical firm-wide issues
- Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
- Maintaining a senior level of knowledge and involvement in many aspects of the trading environment
- Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
What We're Looking For:
- 3-6 years of technical and functional experience in a fast-paced enterprise environment
- Ability to effectively recognize and resolve technical issues quickly and systematically
- Specialist of Windows, MacOS, Linux, iOS, Android
- Specialist of MDM enrollment, including BYOD and corporate device management
- Knowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365
- Knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
- Knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues
- Ability to communicate effectively and professionally across all settings to technical and non-technical audiences
